Terms & Conditions

1. Introduction

This website is operated to help customers browse our menu, place food orders, and access restaurant services.

1.1 Use of Website

You agree not to misuse the website for unlawful, fraudulent, or harmful activities. All information provided by you must be accurate and true.

1.2 Food Orders & Acceptance

• Once an order is placed, you will receive confirmation via SMS or Email.
• Orders are subject to item availability and restaurant operating hours.
• We reserve the right to cancel an order in case of stock unavailability, pricing errors, or operational issues.

1.3 Pricing & Payment

• All prices are listed in INR and may include or exclude applicable taxes.
• Payments are securely processed through our authorised payment partners.
• Orders are confirmed only after successful payment.

1.4 Food Quality & Allergens

We maintain strict hygiene standards during food preparation and packaging. Customers with known allergies must verify ingredients and inform the restaurant about their requirements before placing an order.

1.5 Limitation of Liability

We are not responsible for delays caused by weather, traffic, delivery conditions, or other unforeseen circumstances. Our maximum liability, where applicable, is limited to the value of the order placed.

2. Shipping / Delivery Policy

2.1 Delivery Areas

Food delivery is available only within the serviceable locations displayed or supported on our website.

2.2 Delivery Time

The average delivery time is 30 - 90 minutes, depending on the distance, order size, restaurant workload, and other operational factors. External circumstances such as traffic, weather conditions, holidays, or peak hours may cause delays.

2.3 Delivery Charges

Delivery charges, if applicable, will be clearly displayed at checkout before payment is completed.

2.4 Proof of Delivery

Customers may be required to provide an OTP, signature, or other reasonable confirmation at the time of delivery.

3. Cancellation & Refund Policy

3.1 Order Cancellation by Customer

Orders once placed cannot be cancelled by the customer, as food is prepared fresh specifically for the order.

3.2 Cancellation by Restaurant

We may cancel an order in circumstances including:

• Item unavailability
• Restaurant closure
• Technical or pricing errors
• Unserviceable delivery location

3.3 Refund Policy

Refunds may be applicable in the following circumstances:

• The restaurant cancels the order
• Payment is deducted but the order is not confirmed
• Incorrect item is delivered
• Order is not delivered

3.4 Refund Process

Where a refund is applicable, it will generally be processed within 5 - 7 working days to the original payment method, subject to the processing timelines of the respective payment provider or bank.

3.5 Contact for Support

For questions or assistance regarding an order, cancellation, delivery, or refund, please contact us using the details provided below.